Refund & Cancellation Policy

Every Atlaso photobook is personalised and made to order from your own photos. Because each book is custom-printed for you, our refund and cancellation terms are set out below. Please review your book carefully in the preview before placing your order.

Cancellations

Because every book is personalised and goes into production as soon as you order, orders cannot be cancelled once they are placed. Please review your book carefully in the preview before you order. If your book arrives damaged or is printed incorrectly, you are covered by the refund and replacement terms below.

Refunds and replacements

As our products are personalised, we do not offer refunds or exchanges for change of mind, or for ordering the wrong photos, layout, or options.

We will provide a free replacement or a refund only if:

• your photobook arrives damaged (for example, damaged in transit); or
• the photobook is defective or was printed incorrectly due to an error on our part (for example, a printing, binding, or fulfilment mistake).

How to make a claim

If your order is damaged or printed incorrectly, email support@myatlaso.com within 7 days of delivery with your order number and clear photos showing the issue. We may ask for additional details to verify the claim.

Our resolution

For a valid claim, we will reprint and reship your photobook free of charge. If we are unable to produce a satisfactory replacement, we will issue a full refund to your original payment method via Razorpay, typically within 5 to 7 business days of approval.

Not eligible

• Change of mind or no-longer-wanted orders.
• Errors in the photos, captions, or options you selected and approved before ordering.
• Minor variations in colour, tone, or finish that are inherent to printing.
• Damage caused after delivery.
• Claims raised more than 7 days after delivery.

Contact

For any refund or cancellation request, contact support@myatlaso.com.